The Boat Business staff have good all-round knowledge and experience in the configuration of outboard and sterndrive powered vessels, supplying the right packages for our clients’ needs.
Our service department is fully equipped to cater for all repower needs from engine replacement, electrical re-wire and complete refit.
All of our team are qualified and certified Mercury, MerCruiser or Cummins MerCruiser technicians and we pride ourselves on our ability to diagnose and repair all makes of motors in high pressure situations. We stock a very comprehensive range of genuine Mercury parts and accessories and, due to the hard work of our entire team, were awarded Mercury Parts & Accessories Dealer of the Year for last year.
A 7-day and after-hours emergency call-out service is offered to commercial and government departments and we also do our best to help out our other clients as quickly as possible.
Being a certified Mercury dealer we conduct all warranty repairs, factory updates, warranty registrations and log book services.
Our marine technicians have many years of experience between them in all makes of inboards and outboards, both in Perth, in the Eastern States and overseas. They all have a reputation as being mechanics that can be relied on to do a good job. All have attended locally run Mercury service schools in the past and advance their training whenever the opportunity arises.
Customer service is one of the most important aspects of our business and we take great pride in keeping our customers happy. This has been rewarded with Mercury awarding us The Presidential Award in the past and also MerCruiser Dealer of the Year in 2015 and Mercury Parts & Accessories Dealer of the Year 2017.
Mark Shorto is Director and probably one of the most experienced hands-on technicians in WA. His forte is difficult diagnosis and it doesn’t matter what the problem or how long it takes to sort it out, he will find the answer. Fully Mercury trained and experienced in all brands of marine motors, he will always go out of his way to help out with any engine problems and parts queries.
Gregg Summers is employed as our Service Manager and has been with us for the last eight years. He is responsible for co-ordinating the timely completion of all works by our marine technicians. Mechanically trained, Gregg also has a varied sales background and is responsible for all engine sales.
Glynn Holtfreter is our senior outboard and Verado specialist. He has worked in the marine industry in the Fremantle area for the past 24 years and is very experienced with all makes of outboards. He is fully Mercury trained and has built up an excellent rapport with all of our commercial clients.
Gavin Cottingham and Aydan Shorto have now been with us for over four years and also specialise in Mercury outboards. They have gained all-round experience in all types of outboards both in the field and in our Henderson workshop. Both are also fully experienced on MerCruisers.
Our two apprentices have both been working under the guidance of our most experienced technicians, in the field and in our Henderson workshop, for the past two years and are almost due to finish their apprenticeships.
Our team is completed with Shelley carrying out all the administration and accounting tasks of a small business, plus helping in the scheduling of work for our technical team.